job description
Are you a relationship builder with a passion for driving business growth? Indodana is looking for a dynamic Merchant Relation Officer to join our team in Kupang. As a key representative of our brand, you will play a vital role in expanding our merchant network, maintaining strong partnerships, and ensuring our financial solutions empower local businesses.
In this role, you will be the face of Indodana on the ground. You will identify new business opportunities, onboard new merchants, and ensure our existing partners are fully equipped to leverage Indodana's services to grow their sales. If you are energetic, results-driven, and possess excellent negotiation skills, we want to meet you.
Responsibility
- Identify and approach potential merchants in the Kupang area to expand Indodana's service footprint.
- Build and maintain long-term relationships with existing merchants to ensure high retention and satisfaction.
- Provide comprehensive training and support to merchants regarding Indodana’s products and operating systems.
- Monitor merchant performance and provide regular updates to the management team.
- Conduct market research to stay updated on competitor activities and local market trends.
- Resolve merchant inquiries and complaints promptly to maintain service excellence.
- Achieve individual and team sales targets as set by the regional manager.
Qualifications
- Minimum Diploma (D3) degree in any field (Marketing, Business, or Management preferred).
- At least 1-2 years of experience in sales, merchant relations, or account management.
- Excellent communication and interpersonal skills, with the ability to negotiate effectively.
- Strong problem-solving skills and a proactive, target-oriented mindset.
- Deep understanding of the local market landscape in Kupang.
- Proficient in using mobile technology and standard productivity software.
- Willing to work on a contract basis and travel within the designated area.
- Possess a valid driver’s license and own a reliable motorcycle.