job description
Join our dynamic hospitality team in the heart of Bali as a Member Services Associate! We are seeking a detail-oriented and customer-focused professional to manage our premium KTV online booking system and deliver exceptional service to our valued members. In this role, you will play a key part in ensuring seamless reservations, handling customer inquiries, and maintaining real-time updates to enhance the guest experience.
Bali’s vibrant tourism and hospitality industry offers an exciting opportunity to work in a fast-paced environment while enjoying the island’s unique culture and lifestyle. As a Member Services Associate, you will be the first point of contact for our members, ensuring their needs are met with professionalism and warmth. Whether you’re coordinating bookings, resolving inquiries, or collaborating with cross-functional teams, your contributions will directly impact guest satisfaction and operational efficiency.
If you thrive in a customer-centric role, have a passion for hospitality, and enjoy working in a collaborative environment, this is the perfect opportunity to grow your career in one of the world’s most sought-after destinations. Apply now and become part of a team that values excellence, innovation, and guest delight!
Responsibility
- Manage and maintain the KTV online booking system, ensuring real-time updates and accuracy for all reservations.
- Handle booking confirmations, modifications, and cancellations with professionalism and efficiency.
- Provide exceptional customer service by addressing member inquiries, resolving issues, and ensuring a seamless experience.
- Collaborate with internal teams (e.g., operations, marketing) to optimize booking processes and enhance guest satisfaction.
- Monitor booking trends and generate reports to support data-driven decision-making.
- Maintain up-to-date knowledge of promotions, packages, and venue policies to assist members effectively.
- Assist in training new team members on booking systems and customer service best practices.
- Uphold company standards for service excellence and contribute to a positive team culture.
Qualifications
- Minimum 1 year of experience in customer service, hospitality, or a related field.
- Proficiency in using online booking systems, CRM tools, or hospitality software is a plus.
- Strong communication skills in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are advantageous.
- Detail-oriented with excellent organizational and multitasking abilities.
- Ability to work in a fast-paced environment and handle high-pressure situations with composure.
- Problem-solving mindset with a proactive approach to resolving guest concerns.
- Basic computer skills (Microsoft Office, Google Workspace) and familiarity with digital tools.
- Passion for hospitality and a commitment to delivering outstanding guest experiences.