job description
Join Anugrah Linen Indonesia as a Marketplace Administrator and play a pivotal role in managing our online marketplace presence in Bali. This position is ideal for detail-oriented professionals with a passion for e-commerce, digital marketing, and administrative excellence. You will be responsible for overseeing product listings, vendor communications, and marketplace performance to ensure seamless operations and customer satisfaction.
Based in the vibrant coastal town of Canggu, Bali, this role offers a dynamic work environment with opportunities to grow in the fast-paced digital marketplace industry. Whether you're coordinating with suppliers, optimizing product visibility, or analyzing sales data, your contributions will directly impact our brand's success in the competitive online retail space.
If you thrive in a collaborative setting and have a knack for organization and problem-solving, we’d love to hear from you. Apply today and become part of a team that values innovation, efficiency, and customer-centric solutions.
Responsibility
- Manage and update product listings on various online marketplaces, ensuring accuracy and compliance with platform guidelines.
- Coordinate with vendors and suppliers to maintain inventory levels, pricing, and product information.
- Monitor marketplace performance metrics, including sales trends, customer reviews, and competitor analysis.
- Process orders, track shipments, and resolve any fulfillment or logistics issues promptly.
- Handle customer inquiries and complaints related to marketplace transactions, ensuring timely and professional responses.
- Collaborate with the marketing team to develop promotions, discounts, and campaigns to boost marketplace visibility.
- Generate regular reports on sales performance, inventory turnover, and marketplace KPIs for management review.
- Stay updated on marketplace policies, algorithm changes, and best practices to optimize listings and rankings.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, E-Commerce, or a related field.
- Proven experience in marketplace administration, e-commerce operations, or digital sales support.
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using marketplace platforms (e.g., Tokopedia, Shopee, Lazada) and basic CRM or inventory management tools.
- Excellent communication skills in both English and Bahasa Indonesia, with a customer-service-oriented mindset.
- Analytical mindset with the ability to interpret sales data and marketplace analytics to drive decisions.
- Familiarity with digital marketing concepts, SEO, and content optimization for online sales.
- Ability to work independently and collaboratively in a team, with a proactive approach to problem-solving.