job description
Are you a customer-focused professional with a passion for excellence? BERJAYA CKE, a premier leader in the commercial kitchen equipment industry, is looking for a dedicated Mandarin-Speaking Customer Service Specialist to join our dynamic team in Cheras, Kuala Lumpur.
In this role, you will be the voice of our brand, ensuring that our clients receive top-tier support and technical guidance. We are committed to professional growth and offer a collaborative work environment where your contributions directly impact our continued success. If you are fluent in Mandarin and English and thrive in a fast-paced setting, we want to hear from you!
Join a company that values innovation and customer satisfaction. We provide a comprehensive benefits package and clear pathways for career advancement within the commercial equipment sector.
Responsibility
- Provide exceptional customer support via phone, email, and live chat to Mandarin and English-speaking clients.
- Assist customers with product inquiries, technical specifications, and order tracking for commercial kitchen equipment.
- Resolve customer complaints and issues professionally, ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions and service requests in our CRM system.
- Collaborate with internal departments, including sales and technical support, to expedite solutions.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Follow up with customers to ensure their needs have been met and equipment is performing as expected.
Qualifications
- Minimum 1-2 years of experience in customer service, helpdesk, or call center environments.
- Full professional proficiency in Mandarin (verbal and written) is mandatory to support our client base.
- Strong command of English and Bahasa Malaysia is highly advantageous.
- Excellent communication and interpersonal skills with a patient, problem-solving mindset.
- Strong computer literacy and ability to learn technical product knowledge quickly.
- Able to work independently and as part of a team in a fast-paced environment.
- Possess a diploma or equivalent qualification in any discipline.