job description
Join Esri, a global leader in geospatial technology, as a Managed Services Consultant in beautiful Bali. In this role, you will deliver exceptional GIS application support, training, and managed services to ensure seamless geospatial operations for our clients. Your expertise will help organizations leverage cutting-edge GIS solutions to drive efficiency, innovation, and data-driven decision-making.
As part of our dynamic team, you will collaborate with clients across industries, providing technical guidance, troubleshooting, and proactive system maintenance. This is a unique opportunity to work in a vibrant location while advancing your career in geospatial technology.
If you are passionate about GIS, customer success, and delivering high-impact solutions, we invite you to apply and become a key player in Esriās mission to empower organizations with the science of where.
Responsibility
- Provide expert-level support for GIS applications, ensuring optimal performance and reliability.
- Deliver comprehensive training sessions to clients on Esriās suite of geospatial tools and platforms.
- Manage and maintain client geospatial systems, including troubleshooting and resolving technical issues.
- Develop and implement managed service strategies to enhance system efficiency and user experience.
- Collaborate with cross-functional teams to customize GIS solutions tailored to client needs.
- Monitor system performance and proactively address potential issues before they impact operations.
- Document technical processes, best practices, and client interactions for continuous improvement.
- Stay updated with the latest advancements in GIS technology and Esri products to provide cutting-edge solutions.
Qualifications
- Bachelorās degree in Geospatial Science, Computer Science, Information Technology, or a related field.
- Proven experience in GIS application support, training, or managed services.
- Strong knowledge of Esriās ArcGIS platform and related geospatial tools.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Exceptional communication and interpersonal skills for client interactions and training.
- Ability to work independently and collaboratively in a remote or hybrid environment.
- Certification in Esri products (e.g., ArcGIS Desktop, ArcGIS Online) is a plus.
- Familiarity with cloud-based GIS solutions and data management practices.