job description
Join Impresario Club House, a premier wellness destination in Bali, as we redefine luxury spa experiences with world-class service, natural ingredients, and traditional healing practices. As our Spa Receptionist, you will be the first point of contact for guests, embodying warmth, professionalism, and an unwavering commitment to excellence. This role is perfect for individuals passionate about hospitality, wellness, and creating unforgettable guest experiences in one of Bali’s most serene and exclusive settings.
Nestled in the heart of Badung, Bali, our spa offers a tranquil escape where modern luxury meets ancient Balinese traditions. You’ll play a pivotal role in ensuring seamless operations, from managing appointments to coordinating with our team of therapists to deliver personalized treatments. Whether you’re greeting international visitors or local clients, your ability to anticipate needs and provide impeccable service will elevate our reputation as a top-tier wellness retreat.
We offer competitive compensation, a supportive work environment, and the opportunity to grow within a dynamic team dedicated to holistic well-being. If you thrive in a fast-paced yet serene atmosphere and take pride in delivering exceptional customer service, we’d love to hear from you.
Responsibility
- Welcome guests with a warm, professional demeanor and provide a seamless check-in/check-out experience.
- Manage spa reservations, including bookings, cancellations, and rescheduling, using our digital systems.
- Coordinate with therapists and staff to ensure treatments are prepared and tailored to guest preferences.
- Handle payments, process transactions, and maintain accurate records of services rendered.
- Educate guests on spa packages, promotions, and wellness programs to enhance their experience.
- Address guest inquiries, concerns, or complaints with empathy and efficiency, escalating issues as needed.
- Maintain a clean, organized, and inviting reception area, including retail displays and promotional materials.
- Assist in inventory management for retail products and ensure stock levels are communicated to management.
Qualifications
- Minimum 1-2 years of experience in a receptionist, customer service, or hospitality role, preferably in a spa or wellness center.
- Fluent in English (written and spoken); proficiency in Indonesian is a plus.
- Exceptional interpersonal and communication skills with a natural ability to build rapport.
- Strong organizational skills and attention to detail, with the ability to multitask in a busy environment.
- Proficiency in using POS systems, booking software, and basic Microsoft Office tools.
- Knowledge of spa treatments, wellness trends, or Balinese cultural practices is highly desirable.
- Flexible schedule, including weekends and holidays, to accommodate peak business hours.
- High school diploma or equivalent; additional certifications in hospitality or customer service are a bonus.