job description
Elevate your career in luxury hospitality as a Head Butler for an exclusive collection of high-end villas in Bali’s most prestigious locations. This role offers a unique opportunity to deliver world-class, personalized service that defines the benchmark for Bali’s luxury villa market. As the face of exceptional guest experiences, you will lead a team to ensure seamless, bespoke service while maximizing upsell opportunities to enhance guest satisfaction and revenue.
Set against the backdrop of Bali’s breathtaking landscapes—from the cultural heart of Ubud to the coastal elegance of Canggu and Nusa Dua—this position is perfect for a detail-oriented, charismatic professional with a passion for creating unforgettable stays. Enjoy a competitive base salary plus lucrative commission for upselling premium services, excursions, and villa amenities.
Join a dynamic team where your expertise in anticipatory service, discretion, and luxury standards will be rewarded in one of the world’s most sought-after destinations.
Responsibility
- Oversee daily villa operations, ensuring flawless execution of guest services, from check-in to departure.
- Lead and mentor a team of butlers and staff to maintain five-star service standards in line with luxury hospitality protocols.
- Proactively identify upsell opportunities for premium services (e.g., private chefs, spa treatments, tours) and achieve monthly commission targets.
- Curate personalized guest experiences, including tailored itineraries, special requests, and VIP treatment.
- Manage guest complaints or issues with diplomacy and efficiency, ensuring resolution exceeds expectations.
- Coordinate with housekeeping, maintenance, and vendors to ensure villas are impeccably presented at all times.
- Conduct pre-arrival briefings and post-stay follow-ups to enhance guest loyalty and repeat bookings.
- Stay updated on local events, dining, and attractions to provide expert recommendations to guests.
Qualifications
- Minimum 3+ years of experience as a Butler, Head Butler, or in a luxury hospitality leadership role (villas, 5-star hotels, or private estates).
- Fluent in English (additional languages, especially Indonesian or Mandarin, are a plus).
- Exceptional interpersonal and communication skills, with a natural ability to build rapport with high-net-worth individuals.
- Proven track record in upselling and revenue generation within hospitality.
- Impeccable grooming, professionalism, and discretion—able to handle confidential guest information with integrity.
- Strong organizational and problem-solving skills, with the ability to multitask in a fast-paced environment.
- Knowledge of Bali’s luxury market and cultural nuances is highly advantageous.
- Flexibility to work evenings, weekends, and holidays as required by guest schedules.