job description
Join NYGC Services, Inc. as a Level 2 Application Support Engineer in beautiful Bali! We’re seeking a detail-oriented professional to provide advanced technical support, troubleshoot complex production issues, and ensure seamless system operations for our enterprise applications.
In this role, you’ll collaborate with cross-functional teams to perform root cause analysis, implement solutions, and enhance system reliability. Your expertise will be critical in minimizing downtime and delivering exceptional service to our global clients.
If you’re passionate about problem-solving, thrive in dynamic environments, and want to grow your career in a forward-thinking company, this is your opportunity to make an impact in Bali’s booming tech scene.
Responsibility
- Provide Level 2 application support for enterprise systems, including troubleshooting and issue resolution.
- Conduct root cause analysis for production incidents and implement preventive measures.
- Monitor system performance, identify bottlenecks, and optimize application efficiency.
- Collaborate with development and infrastructure teams to deploy patches, updates, and fixes.
- Document technical issues, solutions, and best practices for knowledge sharing.
- Escalate complex problems to Level 3 support or vendors when necessary.
- Participate in on-call rotations to ensure 24/7 system availability.
- Assist in testing and validating new application releases and configurations.
Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
- Minimum 3+ years of experience in application support, IT operations, or a similar role.
- Strong knowledge of troubleshooting methodologies and diagnostic tools.
- Experience with enterprise applications, databases (SQL/NoSQL), and APIs.
- Familiarity with Linux/Windows server environments and scripting (Python, Bash, etc.).
- Excellent problem-solving, communication, and teamwork skills.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Certifications in ITIL, AWS, or similar are a plus.