job description
Join Express Global-Tech Services Ltd. Incorporated as a Level 2 & 3 IT Helpdesk & Systems Engineer in our dynamic team based in Bali. This is a full-time, office-based role with a night shift schedule (8:00 PM - 5:00 AM, Monday to Friday), offering a competitive salary and the opportunity to work in a fast-paced, technology-driven environment.
As a key member of our IT support team, you will provide advanced technical assistance, troubleshoot complex system issues, and ensure seamless IT operations for our clients. This role is ideal for professionals with a strong background in helpdesk support, systems administration, and network troubleshooting, who thrive in a collaborative and challenging work setting.
If you are passionate about IT infrastructure, enjoy problem-solving, and are looking for a rewarding career in a global tech services company, we invite you to apply today!
Responsibility
- Provide Level 2 and 3 technical support for end-users, including troubleshooting hardware, software, and network issues.
- Manage and maintain IT systems, servers, and infrastructure to ensure optimal performance and minimal downtime.
- Resolve complex technical problems escalated from Level 1 support, including OS, application, and connectivity issues.
- Perform system monitoring, backups, and disaster recovery procedures to safeguard data integrity.
- Collaborate with cross-functional teams to deploy, configure, and upgrade IT systems as needed.
- Document all support activities, solutions, and procedures in the IT knowledge base for future reference.
- Assist in network administration tasks, including firewall management, VPN setup, and security patches.
- Stay updated with the latest IT trends, tools, and best practices to enhance service delivery.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum 3+ years of experience in IT helpdesk support, systems administration, or network engineering.
- Strong knowledge of Windows/Linux servers, Active Directory, and virtualization technologies (VMware, Hyper-V).
- Proficiency in troubleshooting hardware, software, and network issues in a corporate environment.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
- Familiarity with cybersecurity principles, firewall configurations, and endpoint protection.
- Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical users.
- Willingness to work in a night shift schedule (8:00 PM - 5:00 AM) and adapt to changing priorities.