job description
Join Information Professionals as an L1 Technical Support / Service Desk Specialist and kickstart your career in IT support with a company that values growth and development. This role offers a fantastic opportunity to work in a dynamic environment, providing technical assistance to end-users while gaining hands-on experience in troubleshooting and problem-solving.
Based in beautiful Bali, you'll be part of a team that ensures seamless IT operations for our clients. Whether you're resolving hardware issues, assisting with software installations, or guiding users through technical challenges, your work will directly impact productivity and satisfaction.
We offer competitive compensation, a collaborative work culture, and ample opportunities for career advancement. If you're passionate about technology and eager to grow in the IT support field, this is the perfect role for you!
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network issues efficiently.
- Log and track support tickets using IT service management tools.
- Escalate complex issues to higher-level support teams when necessary.
- Assist with user account management and password resets.
- Document solutions and maintain knowledge base articles for common issues.
- Ensure timely resolution of support requests while maintaining high customer satisfaction.
- Collaborate with team members to improve support processes and workflows.
Qualifications
- High school diploma or equivalent; IT-related certification is a plus.
- Basic knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with IT support tools and ticketing systems.
- Strong problem-solving and communication skills.
- Ability to work in shifts and handle multiple tasks efficiently.
- Customer-focused attitude with a willingness to learn and grow.
- Previous experience in a helpdesk or technical support role is advantageous.