job description
Join Cartrack, a global leader in smart mobility SaaS solutions with over 2 million subscribers across 23 countries. We are expanding our team in Bali and seeking a dynamic Key Accounts Executive to drive exceptional corporate customer support and foster long-term client relationships.
In this role, you will serve as the primary point of contact for our high-value corporate clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented approach. You will collaborate with cross-functional teams to deliver seamless service, resolve complex inquiries, and identify opportunities to enhance client satisfaction and retention.
This is a unique opportunity to work with a forward-thinking company at the forefront of IoT, telematics, and fleet management technology, while enjoying the vibrant work-life balance of Bali.
Responsibility
- Serve as the dedicated account manager for a portfolio of corporate clients, ensuring high levels of satisfaction and retention.
- Proactively engage with key stakeholders to understand their business needs and align Cartrackās solutions accordingly.
- Resolve complex customer inquiries and escalations in a timely, professional manner, leveraging internal resources as needed.
- Collaborate with sales, technical, and product teams to address client requirements and implement tailored solutions.
- Monitor account health metrics, identify risks, and develop strategies to mitigate churn.
- Conduct regular business reviews with clients to showcase value, gather feedback, and explore upsell/cross-sell opportunities.
- Maintain accurate and up-to-date records of all client interactions in CRM systems.
- Stay abreast of industry trends and Cartrackās product roadmap to provide informed, strategic guidance to clients.
Qualifications
- Bachelorās degree in Business, Marketing, Communications, or a related field.
- Minimum 3+ years of experience in account management, customer success, or corporate sales, preferably in SaaS, technology, or telecom sectors.
- Proven track record of managing high-value client relationships and driving customer satisfaction.
- Excellent communication, negotiation, and problem-solving skills with fluency in English.
- Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Self-motivated, results-driven, and able to work independently in a remote or hybrid setting.
- Familiarity with IoT, telematics, or fleet management is a plus.