job description
Are you a strategic relationship builder with a passion for driving commercial growth? We are seeking a dynamic and results-oriented Key Account Manager to join our growing team in Jakarta. In this role, you will be the primary point of contact for our most valued clients, responsible for fostering long-term partnerships, ensuring high levels of client satisfaction, and identifying new opportunities for revenue expansion.
The ideal candidate will combine a consultative sales approach with excellent analytical skills to navigate complex business landscapes. You will collaborate closely with cross-functional internal teams to deliver tailored solutions that meet the unique needs of our enterprise-level accounts. If you thrive in a fast-paced environment and are committed to delivering exceptional client experiences, we want to hear from you.
Responsibility
- Develop and execute comprehensive account management strategies to maximize client retention and growth.
- Serve as the dedicated lead for a portfolio of key clients, ensuring all needs are met with excellence.
- Identify and pursue upsell and cross-sell opportunities within existing accounts to achieve revenue targets.
- Conduct regular business reviews and performance check-ins to align services with client objectives.
- Act as the internal advocate for client feedback, working with Product and Operations teams to implement improvements.
- Monitor market trends and competitor activities to maintain a strong competitive advantage.
- Prepare accurate sales forecasts and performance reports for senior management.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3-5 years of experience in Key Account Management or B2B sales roles.
- Proven track record of managing large-scale enterprise accounts and meeting revenue KPIs.
- Exceptional negotiation, communication, and interpersonal skills in both Indonesian and English.
- Strong analytical abilities with proficiency in CRM software (e.g., Salesforce, HubSpot).
- Ability to build and maintain relationships at C-suite or senior decision-maker levels.
- Self-motivated, strategic thinker with a professional and ethical approach to business.