job description
Join EMAPTA as a Junior Technical Support Specialist (Solar) and become a key player in advancing renewable energy solutions across Southeast Asia. This fully remote role offers the flexibility of work-from-home with a day shift schedule, ensuring a healthy work-life balance. From Day 1, you’ll enjoy comprehensive HMO benefits, allowing you to focus on delivering exceptional support without compromise.
In this dynamic position, you’ll provide expert technical assistance to customers, installers, and internal teams, specializing in solar energy systems. Your role will involve troubleshooting complex issues, optimizing system performance, and ensuring seamless operations for solar installations. By leveraging your technical expertise, you’ll contribute directly to the growth of sustainable energy adoption while building a rewarding career in a fast-evolving industry.
Ideal for entry-level professionals with a passion for clean energy and technology, this role offers training, mentorship, and career progression in a supportive, innovative environment. If you’re eager to make an impact in the renewable energy sector while enjoying the perks of remote work, this opportunity is for you.
Responsibility
- Provide first-level technical support for solar energy systems, including inverters, panels, and monitoring software.
- Diagnose and troubleshoot hardware and software issues reported by customers, installers, or field teams.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Assist in system configuration, testing, and optimization to ensure peak performance of solar installations.
- Document technical issues, solutions, and best practices in a knowledge base for continuous improvement.
- Conduct remote training sessions for customers and partners on solar system operation and maintenance.
- Monitor system performance metrics and proactively address potential inefficiencies or failures.
- Stay updated on industry trends, new technologies, and regulatory standards in solar energy.
Qualifications
- Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical field (fresh graduates are welcome).
- Basic understanding of solar PV systems, electrical circuits, and energy storage solutions.
- Strong problem-solving and analytical skills with a detail-oriented approach.
- Excellent written and verbal communication skills in English.
- Proficiency in using diagnostic tools, CRM software, and remote support platforms.
- Ability to work independently and collaboratively in a remote team environment.
- Familiarity with solar monitoring software (e.g., SolarEdge, Enphase, or similar) is a plus.
- Passion for sustainability and renewable energy with a willingness to learn and grow in the field.