job description
Are you a passionate IT professional looking to jumpstart your career with a global technology leader? HCLTech is seeking a motivated Junior Deskside Support Engineer to join our high-performing team in Tuas. This role is perfect for an aspiring IT specialist who thrives on hands-on problem solving and delivering exceptional technical support in a dynamic environment.
As a Deskside Support Engineer, you will be the first point of contact for our internal users, playing a vital role in maintaining the operational efficiency of our local infrastructure. You will work alongside experienced engineers, gaining exposure to enterprise-level hardware, software environments, and IT service management best practices. If you are customer-centric, eager to learn, and technically curious, we want to hear from you.
Responsibility
- Provide on-site technical support for hardware, software, and peripheral equipment issues.
- Perform installation, configuration, and troubleshooting of desktop/laptop systems and operating systems.
- Manage end-user service requests via the ticketing system, ensuring adherence to Service Level Agreements (SLAs).
- Assist with the setup and configuration of user accounts and access permissions in Active Directory.
- Maintain IT asset inventories and documentation for hardware deployments and movements.
- Support mobile device management and video conferencing equipment functionality.
- Escalate complex technical issues to senior engineers while keeping stakeholders informed.
Qualifications
- Diploma in Information Technology, Computer Science, or a related technical discipline.
- Basic understanding of Windows OS, Microsoft 365, and networking fundamentals (TCP/IP, DNS, DHCP).
- Excellent communication and interpersonal skills with a strong service-oriented mindset.
- Ability to troubleshoot hardware/software problems systematically and efficiently.
- Fresh graduates or entry-level professionals with 0-2 years of relevant experience are welcome to apply.
- Willingness to be based in the Tuas region and support on-site operational requirements.
- Proactive attitude with a hunger to learn new technologies and IT service methodologies.