job description
Are you a customer-centric professional looking to kickstart your career in a dynamic, remote-first environment? Seahub Asia Malaysia is looking for a motivated Junior B2C Account Manager to join our growing team. In this role, you will be the face of our brand, dedicated to providing exceptional support and building long-lasting relationships with our valued customers.
As a Junior B2C Account Manager, you will be responsible for managing day-to-day customer interactions, ensuring that our service standards are consistently met. We are looking for someone who thrives in a fast-paced environment, communicates with empathy, and has a keen eye for detail. If you are passionate about helping customers succeed and want to work from the comfort of your home, this is the perfect opportunity for you to develop your professional skills with a leading industry player.
You will work closely with our wider service team to optimize workflows and contribute to our overarching company goals. We offer a supportive culture, comprehensive training, and the flexibility of a work-from-home model.
Responsibility
- Manage a dedicated portfolio of customer accounts, ensuring high levels of satisfaction and retention.
- Act as the primary point of contact for B2C inquiries, resolving issues promptly and professionally.
- Maintain accurate and detailed records of all customer interactions within our CRM system.
- Collaborate with internal teams to provide feedback on service improvements and customer pain points.
- Foster strong, trust-based relationships with clients to promote brand loyalty.
- Meet and exceed performance targets related to response time, resolution rate, and customer feedback.
- Support team objectives by participating in regular briefings and process optimization sessions.
Qualifications
- Diploma or Degree in Business, Marketing, Communications, or a related field.
- Previous experience in Customer Service, Call Centre, or Account Management is highly preferred.
- Excellent verbal and written communication skills in English and Bahasa Melayu.
- High level of digital literacy, including proficiency in CRM software and Google Workspace.
- Proven ability to manage time effectively while working in a remote, home-based environment.
- Strong problem-solving skills with a patient and professional demeanor.
- Detail-oriented with the ability to maintain accurate administrative records.