job description
Join Align Technology, a global leader in digital dentistry and clear aligner solutions, as an iTero Logistics Specialist in our dynamic Kuala Lumpur office. This role is pivotal in ensuring seamless Order-to-Cash (OTC) processes and optimizing inventory management across SAP and Salesforce (SFDC) systems. You’ll collaborate with cross-functional teams to enhance supply chain efficiency, resolve logistical challenges, and drive operational excellence in a fast-paced, innovative environment.
As part of our mission to transform smiles and change lives, you’ll play a key role in maintaining the integrity of our digital workflows, ensuring timely delivery of iTero scanners and related products to global markets. This is a unique opportunity for a detail-oriented logistics professional to contribute to a company at the forefront of dental technology.
Responsibility
- Manage and optimize SAP Order-to-Cash (OTC) processes, including order processing, invoicing, and revenue recognition.
- Oversee Salesforce (SFDC) inventory tracking and ensure real-time accuracy of stock levels across multiple warehouses.
- Collaborate with sales, finance, and supply chain teams to resolve discrepancies and improve process efficiencies.
- Monitor and report on key logistics KPIs, such as order fulfillment rates, lead times, and inventory turnover.
- Coordinate with third-party logistics (3PL) providers to ensure on-time delivery and cost-effective shipping solutions.
- Develop and implement process improvements to streamline workflows and reduce operational bottlenecks.
- Conduct regular audits of system data to maintain compliance with internal controls and SOX requirements.
- Provide training and support to end-users on SAP and SFDC logistics modules.
Qualifications
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum 3-5 years of experience in logistics, inventory management, or supply chain operations, preferably in a multinational environment.
- Hands-on experience with SAP OTC and Salesforce (SFDC) is mandatory.
- Strong analytical skills with proficiency in Excel (pivot tables, VLOOKUP) and data visualization tools.
- Excellent communication and stakeholder management skills, with the ability to work across global teams.
- Certification in SAP MM/LE or Salesforce Administrator is a plus.
- Familiarity with SOX compliance and internal audit processes.
- Problem-solving mindset with a focus on continuous improvement.