job description
Are you a tech-savvy problem solver looking for a dynamic freelance opportunity? Bida Sales Inc. is seeking a detail-oriented IT Technical Support Specialist to join our team in South Caloocan. In this role, you will serve as the primary point of contact for our end-users, ensuring that our technical infrastructure remains robust and operational.
The ideal candidate is someone who thrives in a fast-paced environment and possesses a proactive approach to troubleshooting. You will be responsible for resolving hardware, software, and network inquiries, providing top-tier support that minimizes downtime and empowers our employees. If you are passionate about IT support and looking to make a meaningful impact, we want to hear from you.
Responsibility
- Respond to and resolve technical issues and inquiries from end-users in a timely and efficient manner.
- Install, configure, and maintain computer hardware, software, and peripheral equipment.
- Perform regular system updates and security patches to ensure network integrity.
- Manage user accounts, permissions, and access rights across company platforms.
- Troubleshoot network connectivity issues and provide swift technical resolutions.
- Document support requests and maintain a clear log of resolutions for future reference.
- Provide training or guidance to staff on best practices for software and hardware usage.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support, help desk, or technical troubleshooting.
- Strong knowledge of Windows and macOS operating systems and MS Office Suite.
- Basic understanding of network protocols, TCP/IP, and firewall configurations.
- Exceptional analytical and problem-solving skills with a high level of patience.
- Excellent verbal and written communication skills in both English and Filipino.
- Ability to work independently and manage time effectively in a freelance capacity.