job description
Join Virginia Food, Inc. as an IT Technical Support Specialist in the vibrant heart of Bali! We are seeking a proactive and skilled professional to provide end-to-end ICT support to our diverse teams, ensuring seamless operations across all departments and management levels.
In this dynamic role, you will be the go-to expert for troubleshooting hardware, software, and network issues, while also contributing to the continuous improvement of our IT infrastructure. Based in Canggu, Badung, you’ll work in a collaborative environment that values innovation, efficiency, and exceptional service delivery.
This is a fantastic opportunity for tech-savvy individuals who thrive in a fast-paced setting and are passionate about leveraging technology to drive organizational success. If you have a knack for problem-solving and a commitment to excellence, we’d love to hear from you!
Responsibility
- Provide first-level and advanced technical support to end-users via phone, email, or in-person, resolving hardware, software, and network-related issues efficiently.
- Install, configure, and maintain workstations, laptops, printers, and other peripherals to ensure optimal performance.
- Troubleshoot and resolve network connectivity, Wi-Fi, and VPN issues for remote and on-site employees.
- Manage user accounts, permissions, and access controls in Active Directory, Office 365, and other enterprise systems.
- Assist in the deployment, testing, and documentation of new IT systems, applications, and updates.
- Monitor and maintain IT inventory, including tracking assets, licensing, and software compliance.
- Collaborate with IT teams to identify and implement process improvements for enhanced system reliability and user experience.
- Deliver training and guidance to staff on IT best practices, cybersecurity awareness, and new software tools.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (2+ years) in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows/macOS, Microsoft Office 365, and enterprise software (e.g., ERP, CRM).
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic cybersecurity principles.
- Excellent problem-solving and communication skills with a customer-centric approach.
- Ability to work independently and collaboratively in a multicultural team environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to adapt to evolving technologies and industry best practices.