job description
Join Cleanfuel as an IT Technical Support Specialist in the vibrant heart of Bali! We are seeking a skilled and customer-focused professional to provide exceptional technical assistance to our growing team and clients. In this role, you will troubleshoot hardware and software issues, maintain IT infrastructure, and ensure seamless operations across our offices in Canggu, Ubud, Denpasar, and surrounding areas.
As part of our dynamic IT team, you will play a key role in enhancing system performance, implementing security protocols, and delivering timely solutions to end-users. This is a fantastic opportunity for tech-savvy individuals who thrive in a fast-paced environment and are passionate about leveraging technology to drive business success.
Cleanfuel is committed to innovation and sustainability, and we offer a collaborative work culture, professional growth opportunities, and the chance to live and work in one of the worldâs most sought-after destinationsâBali, Indonesia.
Responsibility
- Provide first-level technical support via phone, email, and in-person to resolve hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Diagnose and troubleshoot system errors, application crashes, and connectivity problems.
- Monitor and maintain IT infrastructure, including servers, routers, and firewalls, to ensure optimal performance.
- Assist in the deployment and management of software updates, patches, and security protocols.
- Document technical issues, solutions, and procedures for future reference and knowledge sharing.
- Collaborate with cross-functional teams to identify and implement IT improvements.
- Educate end-users on best practices for system usage, cybersecurity, and data protection.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (2+ years) in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and enterprise software.
- Familiarity with networking principles, TCP/IP, DNS, and VPN configurations.
- Experience with ticketing systems (e.g., Zendesk, Jira) and remote support tools.
- Excellent communication, problem-solving, and customer service skills.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Ability to work independently and as part of a team in a multicultural environment.