job description
Join Ibaytech Corp. as an IT Technical Support Specialist and play a pivotal role in driving our software development projects forward through strategic marketing and sales support. Based in the vibrant tech hub of Canggu, Bali, you will collaborate with cross-functional teams to enhance client engagement, boost brand visibility, and ensure seamless technical assistance for our innovative solutions.
This is a unique opportunity to blend your technical expertise with business acumen in a dynamic, fast-paced environment. Whether you're troubleshooting complex IT issues, optimizing client onboarding processes, or contributing to marketing strategies, your work will directly impact our growth in the Information & Communication Technology sector.
At Ibaytech Corp., we foster a culture of innovation, continuous learning, and work-life balance. Enjoy the benefits of working in Bali’s thriving tech community while advancing your career with a company committed to excellence and digital transformation.
Responsibility
- Provide Level 1 and Level 2 technical support to clients, resolving hardware, software, and network-related issues efficiently.
- Collaborate with the sales and marketing teams to develop strategies that promote software development projects and drive client interest.
- Assist in the onboarding of new clients, ensuring smooth integration with our IT solutions and tools.
- Maintain and update technical documentation, including FAQs, troubleshooting guides, and user manuals.
- Monitor and analyze system performance, identifying areas for improvement to enhance user experience.
- Conduct product demonstrations and training sessions for clients to maximize adoption and satisfaction.
- Work closely with the development team to relay client feedback and contribute to product enhancements.
- Stay updated with the latest IT trends and technologies to provide cutting-edge support and recommendations.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support, technical sales, or a similar role.
- Strong proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Experience with CRM tools, helpdesk software (e.g., Zendesk, Freshdesk), and remote support platforms.
- Basic understanding of digital marketing principles and sales support strategies.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified are a plus.
- Ability to work independently and as part of a team in a fast-paced, multicultural environment.