job description
Join Donlim Technology Indonesia, a dynamic and innovative tech company at the forefront of digital transformation, as our next IT Support Specialist (Mandarin Speaker) in the vibrant tech hub of Bali. This is a unique opportunity to combine your technical expertise with Mandarin language skills in a fast-paced, multicultural environment. We're looking for a proactive problem-solver who thrives in both technical and customer-facing roles to support our growing operations in Indonesia and beyond.
In this bilingual role, you'll serve as the bridge between our Chinese-speaking stakeholders and local Indonesian teams, ensuring seamless communication and technical support. Bali's thriving digital nomad community and Donlim's modern work environment provide the perfect setting for professional growth while enjoying the island's world-class lifestyle. We offer competitive compensation, comprehensive benefits, and clear career progression paths for top performers.
As part of our IT team, you'll work with cutting-edge technologies while enjoying Bali's unique work-life balance. Whether you're troubleshooting complex technical issues or assisting international clients, your role will be crucial to our success. We value innovation, collaboration, and continuous learning - if you're ready to take your IT career to the next level in paradise, we want to hear from you!
Responsibility
- Provide first-level technical support for hardware, software, and network issues to both internal teams and external clients
- Serve as the primary liaison between Mandarin-speaking stakeholders and Indonesian teams, ensuring clear communication of technical requirements
- Troubleshoot and resolve IT-related problems through helpdesk ticketing system with timely follow-ups
- Maintain and update IT documentation, including user guides and system configurations in both Mandarin and English
- Assist in the setup, configuration, and maintenance of company IT infrastructure and equipment
- Collaborate with cross-functional teams to implement IT projects and system upgrades
- Conduct regular system checks and preventive maintenance to ensure optimal performance
- Provide training and support to end-users on company IT systems and best practices
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 2 years of experience in IT support or helpdesk roles
- Fluent in Mandarin (HSK Level 5 or equivalent) and professional English proficiency
- Strong knowledge of Windows and macOS operating systems
- Experience with network troubleshooting and basic server administration
- Familiarity with helpdesk ticketing systems and remote support tools
- Excellent problem-solving skills and ability to work under pressure
- Strong interpersonal skills with ability to explain technical concepts to non-technical users
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus