job description
Join a dynamic team as an IT Support Specialist in the heart of Bali! This role offers a unique opportunity to provide top-tier technical assistance while enjoying the vibrant culture and work-life balance of one of the world’s most sought-after destinations.
As an IT Support Specialist, you will serve as the first point of contact for internal and external users, troubleshooting hardware, software, and network issues with efficiency and professionalism. Your expertise will ensure seamless operations for businesses and clients, contributing to a productive and connected digital environment.
If you have a passion for technology, excellent problem-solving skills, and a customer-centric approach, this role is perfect for you. Whether you’re supporting remote teams, configuring systems, or resolving complex technical queries, your work will have a direct impact on user satisfaction and operational success.
Responsibility
- Provide first-level technical support via phone, email, and chat to resolve hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, offering timely and effective solutions.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral devices.
- Assist in the setup and management of user accounts, permissions, and access controls.
- Collaborate with IT teams to escalate and resolve complex technical issues.
- Document all support requests, solutions, and follow-up actions in the ticketing system.
- Conduct regular system checks and updates to ensure optimal performance and security.
- Educate end-users on best practices for software and hardware usage to minimize recurring issues.
Qualifications
- Minimum 1 year of experience in customer service, technical support, or a related field.
- Prior experience in IT Support or B2B Software Support is highly preferred.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and common business applications.
- Familiarity with networking principles, TCP/IP, DNS, and basic troubleshooting tools.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Fluency in English (written and spoken) is required.