job description
Are you a tech-savvy professional looking to make an impact in a world-class luxury brand? TWG Tea Company is seeking a proactive and dynamic IT Support Officer / Executive to join our team in the Central Region. In this role, you will be the backbone of our digital operations, ensuring seamless technology experiences for our staff and contributing to the efficiency of our business processes.
This position offers a unique opportunity to gain broad exposure to various facets of enterprise IT, infrastructure, and retail operations. You will play a critical role in troubleshooting hardware and software issues, managing user access, and assisting in the implementation of new technological solutions. If you are a problem-solver with a passion for innovation and service excellence, we want to hear from you.
Responsibility
- Provide first and second-level technical support for hardware, software, and network connectivity issues across office and retail environments.
- Perform timely installation, configuration, and maintenance of computer systems, POS terminals, and peripheral devices.
- Manage user accounts, system access rights, and security policies in accordance with corporate standards.
- Maintain comprehensive documentation for IT assets, helpdesk tickets, and standard operating procedures.
- Assist in the deployment and testing of new software applications and IT infrastructure upgrades.
- Collaborate with cross-functional teams to identify operational bottlenecks and propose technology-driven solutions.
- Monitor system performance and ensure all IT equipment is functioning at optimal levels to support daily business operations.
Qualifications
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- At least 1-3 years of experience in an IT support, helpdesk, or systems administration role.
- Strong working knowledge of Windows/macOS environments, MS Office 365, and basic network troubleshooting (TCP/IP, LAN/WAN).
- Familiarity with Retail POS systems or enterprise ERP software is a distinct advantage.
- Excellent analytical, communication, and interpersonal skills with a service-oriented mindset.
- Ability to work independently as well as collaboratively in a fast-paced retail/corporate environment.
- Strong organizational skills with the ability to manage multiple tasks under tight deadlines.