job description
Join Xcellink Pte Ltd as an IT Support Engineer and become a key member of our dynamic IT Infrastructure Support Team, specializing in mission-critical high-tech biometric systems. In this role, you will ensure seamless operation, troubleshooting, and maintenance of advanced biometric devices and IT infrastructure that power our cutting-edge solutions.
Based in the vibrant Badung region of Bali, you’ll work in a collaborative environment where innovation meets precision. Your expertise will directly contribute to the reliability and security of systems that drive our clients’ success across industries.
We offer a competitive salary, professional growth opportunities, and the chance to work with state-of-the-art technology in a fast-paced, impactful role.
Responsibility
- Provide Level 1 and Level 2 technical support for biometric devices, servers, networks, and end-user systems.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for biometric systems.
- Monitor and maintain IT infrastructure, including servers, firewalls, and network components.
- Perform preventive maintenance and system updates to ensure optimal performance and security.
- Collaborate with cross-functional teams to deploy, configure, and test new biometric solutions.
- Document technical issues, solutions, and procedures for knowledge sharing and compliance.
- Assist in disaster recovery planning and execute backup/restore operations as needed.
- Provide on-site and remote support to end-users, including training and guidance on system usage.
Qualifications
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in IT support, infrastructure management, or a similar role.
- Hands-on experience with biometric devices, access control systems, or identity verification technologies is a plus.
- Proficiency in Windows/Linux server administration and network troubleshooting (TCP/IP, DNS, DHCP).
- Strong knowledge of helpdesk tools (e.g., ServiceNow, Zendesk) and remote support software.
- Familiarity with cybersecurity best practices and data protection protocols.
- Excellent problem-solving skills and the ability to work under pressure in a mission-critical environment.
- Strong communication and interpersonal skills to interact with technical and non-technical stakeholders.