job description
Join 247.ai as a Project-Based IT Associate in the vibrant tech hubs of Bali! This is a unique opportunity to work with a forward-thinking company at the intersection of AI and IT support. Youâll play a critical role in ensuring seamless operations by troubleshooting, diagnosing, and resolving technical issues across computers, telecommunication systems, and other equipment.
Based in one of Baliâs most dynamic locationsâwhether itâs the digital nomad hotspot of Canggu, the cultural heart of Ubud, or the bustling business districts of Denpasar or Kutaâyouâll collaborate with a global team while enjoying the islandâs unparalleled work-life balance.
This contract role is perfect for hands-on problem solvers who thrive in fast-paced environments and want to contribute to cutting-edge projects. Whether youâre maintaining hardware, optimizing system performance, or providing technical guidance, your work will directly impact our mission of delivering reliable, high-quality IT solutions.
Responsibility
- Diagnose and troubleshoot hardware, software, and network-related issues for computers, telephones, and peripheral equipment.
- Perform preventative maintenance, repairs, and adjustments to ensure optimal system performance and minimize downtime.
- Install, configure, and upgrade IT equipment, including workstations, printers, and communication devices.
- Provide technical support to end-users, addressing inquiries and resolving issues via remote or on-site assistance.
- Document all maintenance activities, repairs, and system changes in compliance with company protocols.
- Collaborate with cross-functional teams to deploy and test new IT solutions or updates.
- Monitor system health and proactively identify potential issues before they escalate.
- Assist in inventory management of IT assets, including tracking equipment lifecycle and procurement needs.
Qualifications
- Diploma or Bachelorâs degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support, hardware maintenance, or a similar role.
- Strong knowledge of Windows/macOS, networking principles, and troubleshooting methodologies.
- Familiarity with helpdesk software, remote support tools (e.g., TeamViewer, AnyDesk), and ticketing systems.
- Excellent problem-solving skills and the ability to work independently or in a team.
- Proficiency in English (written and verbal) to communicate effectively with global teams.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Adaptability to project-based work and willingness to travel to assigned locations in Bali as needed.