job description
Kickstart your IT career with Kelphil Inc. as an IT Support Assistant in beautiful Bali! We’re seeking passionate Computer Science graduates or individuals with a related background to join our dynamic team. This is a fantastic opportunity for fresh graduates to gain hands-on experience in a supportive, fast-paced environment.
As an IT Support Assistant, you’ll play a crucial role in maintaining our IT infrastructure, troubleshooting technical issues, and ensuring seamless operations for our team. Bali’s thriving tech scene and vibrant culture make it the perfect place to grow your skills while enjoying a work-life balance like no other.
If you’re eager to learn, detail-oriented, and excited about technology, we’d love to hear from you. Apply today and take the first step toward a rewarding career in IT!
Responsibility
- Provide first-level technical support to end-users via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Assist in setting up and managing user accounts, permissions, and access controls.
- Monitor system performance and escalate complex issues to senior IT staff when necessary.
- Document all support requests, solutions, and follow-up actions in the ticketing system.
- Conduct regular system backups and ensure data integrity.
- Collaborate with the IT team to implement upgrades, patches, and security measures.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Fresh graduates are strongly encouraged to apply.
- Basic knowledge of operating systems (Windows, macOS, Linux) and office productivity software.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Strong problem-solving skills and a customer-centric approach.
- Excellent communication skills in English (written and verbal).
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to learn new technologies and adapt to evolving IT landscapes.