job description
Join Bahama Realty & Development Corporation as an IT Support Assistant in beautiful Bali! We are seeking a proactive and technically skilled professional to provide exceptional IT assistance to our business units and employees. In this dynamic role, you will ensure smooth operations of our IT infrastructure, troubleshoot technical issues, and deliver timely solutions to enhance productivity across the organization.
As part of our growing team, you will collaborate with cross-functional departments to maintain hardware, software, and network systems while contributing to IT projects that drive efficiency and innovation. This is an excellent opportunity for an IT enthusiast to develop their career in a supportive, fast-paced environment with a leading real estate and development firm.
Bali offers a unique work-life balance, combining professional growth with the island’s vibrant culture and stunning landscapes. If you are passionate about technology and eager to make an impact, we invite you to apply today!
Responsibility
- Provide first-level IT support to employees, including troubleshooting hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
- Assist in setting up and managing user accounts, permissions, and access controls.
- Monitor and resolve helpdesk tickets in a timely manner, ensuring minimal downtime for end-users.
- Collaborate with the IT team to deploy and update software applications and operating systems.
- Conduct regular system checks and preventive maintenance to ensure optimal performance.
- Assist in network setup, configuration, and basic troubleshooting for office connectivity.
- Document IT processes, solutions, and user guides for internal reference.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking principles.
- Familiarity with troubleshooting hardware, software, and connectivity issues.
- Excellent problem-solving and communication skills, with a customer-focused approach.
- Ability to work independently and collaboratively in a team environment.
- Basic understanding of cybersecurity best practices and data protection.
- Willingness to learn new technologies and adapt to evolving IT landscapes.