job description
Are you passionate about technology and eager to grow your IT support skills? Asticom is seeking a motivated IT Support Analyst to join our dynamic team in Bali. This is a fantastic opportunity to work with cutting-edge technology while receiving ongoing training and professional development.
As an IT Support Analyst, you will play a crucial role in ensuring smooth IT operations for our clients. You will troubleshoot technical issues, provide exceptional support, and collaborate with a team of IT professionals. If you are detail-oriented, problem-solving, and eager to advance your career in IT, this role is perfect for you.
Join us and be part of a company that values innovation, teamwork, and continuous learning. Apply today and take the next step in your IT career!
Responsibility
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Respond to IT support requests via phone, email, or ticketing system in a timely manner.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Assist in setting up and maintaining user accounts, permissions, and access controls.
- Monitor system performance and conduct regular maintenance to ensure optimal functionality.
- Document technical issues, solutions, and procedures for future reference.
- Collaborate with IT team members to resolve complex technical problems.
- Stay updated with the latest IT trends and technologies to enhance support services.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
- Willingness to learn and adapt to new technologies.