job description
Are you a tech-savvy professional looking to advance your career in IT support? Valor Global, Inc. is seeking a motivated IT Service Desk Administrator to join our dynamic team in Bali. This role offers a unique opportunity to work in a collaborative environment while enjoying competitive compensation, career growth, and a supportive company culture.
As an IT Service Desk Administrator, you will be the first point of contact for technical issues, ensuring smooth operations for our employees and clients. You’ll troubleshoot hardware and software problems, manage IT requests, and contribute to improving our IT infrastructure. If you’re passionate about technology and customer service, this is the perfect role for you!
Join us and take the next step in your IT career in one of Bali’s most vibrant locations.
Responsibility
- Provide first-level technical support for hardware, software, and network issues.
- Respond to IT service requests via phone, email, and ticketing systems.
- Install, configure, and maintain workstations, laptops, and peripherals.
- Assist in setting up and managing user accounts, permissions, and access controls.
- Document IT processes, troubleshooting steps, and solutions for knowledge base.
- Collaborate with IT teams to escalate and resolve complex technical issues.
- Monitor IT systems and perform routine maintenance to ensure optimal performance.
- Conduct basic cybersecurity awareness training for end-users.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience in IT support, helpdesk, or service desk roles.
- Strong knowledge of Windows/macOS, Microsoft Office 365, and basic networking.
- Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Excellent problem-solving and communication skills.
- Ability to work independently and in a team-oriented environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified are a plus.
- Willingness to work in a hybrid or on-site setup in Bali.