job description
Join SilTerra as an IT Helpdesk Technician, Senior Technician, or Technical Specialist and play a pivotal role in delivering exceptional technical support to our end-users. Based in the vibrant tech hubs of Bali, you will be the first point of contact for IT-related issues, ensuring seamless operations across our IT infrastructure, hardware, software, and system services.
This role is perfect for tech-savvy professionals who thrive in dynamic environments and are passionate about problem-solving. Whether you're an experienced technician or a specialist looking to advance your career, SilTerra offers a collaborative work culture, cutting-edge technology, and opportunities for growth.
As part of our team, you will work closely with cross-functional departments to resolve technical challenges, implement IT solutions, and enhance user experience. If you are detail-oriented, customer-focused, and eager to contribute to a leading tech-driven organization, we want to hear from you!
Responsibility
- Provide first-level technical support to end-users via phone, email, or in-person, ensuring timely resolution of IT issues.
- Troubleshoot and resolve hardware, software, and network problems, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain IT equipment, software applications, and system updates.
- Manage user accounts, permissions, and access controls in accordance with company policies.
- Document technical issues, solutions, and procedures to build a comprehensive knowledge base.
- Collaborate with IT teams to escalate complex issues and assist in root cause analysis.
- Conduct regular system checks and preventive maintenance to minimize downtime.
- Deliver training and guidance to end-users on IT best practices and new technologies.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows/macOS, Microsoft Office 365, Active Directory, and networking principles.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified are a plus.
- Excellent communication and interpersonal skills to interact with users of all technical levels.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving mindset with a keen attention to detail.
- Willingness to stay updated with the latest IT trends and technologies.