job description
Join Alphaeus Pte. Ltd., a leading IT solutions provider, as an IT Helpdesk Engineer in the vibrant tech hub of Bali, Indonesia. This contract role offers the perfect opportunity to advance your IT support career while enjoying the unique lifestyle and culture of Bali. As the first point of contact for technical issues, youâll play a crucial role in maintaining seamless IT operations for our clients and internal teams.
In this dynamic role, youâll provide accessible, timely, and professional IT support through multiple channels, including calls, emails, live chat, and remote assistance tools. Youâll troubleshoot hardware and software issues, assist with system configurations, and ensure end-users receive efficient resolutions to their technical challenges. This position is ideal for a tech-savvy professional with strong problem-solving skills and a passion for delivering exceptional customer service in a fast-paced environment.
Baliâs growing digital nomad and tech community makes it an exciting location for IT professionals. Whether youâre based in Canggu, Ubud, Denpasar, or another part of the island, youâll have the flexibility to work in a hybrid or remote capacity while collaborating with a global team. Competitive compensation of up to $2,600 per month reflects the value we place on your expertise and contributions.
If you thrive in a collaborative environment, enjoy solving technical challenges, and want to grow your career in IT support, weâd love to hear from you. Apply now and take the next step in your IT helpdesk career with Alphaeus!
Responsibility
- Serve as the first point of contact for IT-related issues, providing timely and professional support via phone, email, live chat, and remote assistance tools.
- Troubleshoot and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.
- Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other IT peripherals.
- Monitor and manage IT service requests through ticketing systems, ensuring all incidents are logged, prioritized, and resolved efficiently.
- Collaborate with internal teams and external vendors to escalate and resolve complex technical issues as needed.
- Provide guidance and training to end-users on IT best practices, software applications, and security protocols.
- Maintain accurate documentation of IT support processes, solutions, and user guides for future reference.
- Participate in IT projects, such as system upgrades, migrations, and deployments, to support business operations.
Qualifications
- Diploma or bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in IT helpdesk, technical support, or a similar role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with remote desktop tools, ticketing systems (e.g., Zendesk, ServiceNow), and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Strong communication skills in English, both written and verbal, with a customer-focused mindset.
- Ability to work independently and collaboratively in a fast-paced, remote or hybrid environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.