job description
Join StaffKing Pte Ltd as an IT Helpdesk / Desktop Support Engineer (Level 1) and become a vital part of our dynamic team in Bali. This role offers a competitive salary of $2,000 – $3,000 per month, a 5-day workweek, and the opportunity to work across various locations in Bali, including Canggu, Ubud, Denpasar, and more.
As a Level 1 IT Support Engineer, you will provide essential technical assistance to end-users, ensuring smooth IT operations and minimal downtime. This role is perfect for individuals who are passionate about technology, enjoy problem-solving, and thrive in a collaborative environment.
At StaffKing Pte Ltd, we value our employees and offer a supportive work environment with opportunities for growth and development. If you are looking for a rewarding career in IT support, apply now and take the first step toward a fulfilling career in Bali.
Responsibility
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
- Install, configure, and maintain IT equipment and software applications.
- Assist in setting up and maintaining user accounts, permissions, and access controls.
- Document and escalate unresolved issues to higher-level support teams.
- Conduct regular system checks and maintenance to ensure optimal performance.
- Assist in the deployment of IT projects and upgrades as required.
- Provide basic training and guidance to end-users on IT best practices.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Minimum of 1 year of experience in IT support or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with basic networking concepts and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.