job description
Are you a seasoned technical problem solver looking for a challenging role in a fast-paced environment? Outsourced Quality Assured Services Inc. is seeking a dedicated IT Application Support Engineer to join our dynamic team in Kuala Lumpur. In this role, you will serve as the primary point of escalation for Level 2 support, ensuring the stability, security, and performance of our business-critical applications.
We pride ourselves on maintaining high-quality services for our clients, and this position is vital to that mission. You will work closely with cross-functional teams, including software developers and system administrators, to diagnose complex issues, implement permanent fixes, and optimize application uptime. If you are passionate about troubleshooting, data integrity, and delivering exceptional technical support, we want to hear from you.
Responsibility
- Provide expert Level 2 technical support for business-critical applications, ensuring rapid resolution of incidents and service requests.
- Analyze, troubleshoot, and resolve complex application issues by reviewing system logs, databases, and configuration files.
- Collaborate with development teams to escalate, track, and provide feedback on recurring bugs and application defects.
- Perform routine maintenance, application monitoring, and patch deployment to ensure system reliability and performance.
- Document technical troubleshooting steps, standard operating procedures (SOPs), and knowledge base articles for the internal team.
- Manage application deployments and coordinate with stakeholders during release cycles to ensure minimal service disruption.
- Monitor server performance and application health metrics, proactively addressing bottlenecks before they impact end-users.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 3-5 years of experience in an Application Support or System Administration role.
- Strong proficiency in SQL for data querying, analysis, and troubleshooting.
- Hands-on experience with Windows/Linux server environments and application server technologies (e.g., IIS, Apache, Tomcat).
- Working knowledge of scripting languages such as PowerShell, Python, or Bash for process automation.
- Excellent analytical, problem-solving, and communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Strong understanding of ITIL methodologies, specifically incident and problem management processes.