job description
Are you a dynamic IT professional with a passion for building strong client relationships and driving business growth? We Support Inc. is seeking an experienced IT Account Manager to join our team in Bali. In this role, you will serve as the primary liaison between our clients and internal teams, ensuring seamless delivery of IT solutions while fostering long-term partnerships.
As an IT Account Manager, you will play a pivotal role in understanding client needs, translating them into actionable IT strategies, and overseeing end-to-end project execution. Your ability to communicate technical concepts clearly and align business objectives with IT capabilities will be key to your success. This is a fantastic opportunity for a results-driven professional to thrive in a collaborative, innovative environment while enjoying the vibrant work-life balance Bali offers.
If you are a strategic thinker with a knack for relationship management and a deep understanding of IT business solutions, we want to hear from you!
Responsibility
- Serve as the primary point of contact for assigned IT clients, building and maintaining strong, trust-based relationships.
- Collaborate with internal teams (development, support, sales) to ensure timely and high-quality delivery of IT solutions.
- Conduct regular business reviews with clients to assess satisfaction, identify opportunities, and align IT strategies with their evolving needs.
- Translate client requirements into clear technical specifications and project briefs for internal teams.
- Monitor project timelines, budgets, and deliverables to ensure alignment with client expectations and company standards.
- Proactively identify upsell and cross-sell opportunities to drive revenue growth and client retention.
- Resolve client escalations efficiently, ensuring minimal disruption to business operations.
- Stay updated on industry trends and emerging technologies to provide strategic insights and recommendations to clients.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 3 years of experience in IT account management, client success, or a similar role within the tech industry.
- Proven track record of managing client relationships and delivering IT solutions in a B2B environment.
- Strong understanding of IT infrastructure, software development, and business process optimization.
- Excellent communication, negotiation, and presentation skills with the ability to engage stakeholders at all levels.
- Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and project management software (e.g., Jira, Trello).
- Willingness to work in a hybrid or remote setup, with occasional travel to client sites as needed.