job description
Join Accredited Cargo Line Pte Ltd as an Indoor Sales & Customer Service Executive in the dynamic freight forwarding industry. This role offers a unique opportunity to drive sales growth while providing exceptional customer service in a fast-paced, global logistics environment. Enjoy competitive commission structures, flexible work options, and the chance to build long-term client relationships in key markets across Bali and beyond.
As a vital link between our company and clients, you will leverage your sales acumen and customer service skills to expand our freight forwarding services. Whether you're negotiating rates, coordinating shipments, or resolving inquiries, your contributions will directly impact our business success. Ideal for motivated professionals seeking a rewarding career with growth potential in the logistics sector.
Responsibility
- Develop and maintain strong relationships with existing and prospective clients to drive sales growth.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Coordinate with internal teams to ensure seamless execution of freight forwarding services.
- Prepare and present sales proposals, quotes, and contracts to potential clients.
- Monitor market trends and competitor activities to identify new business opportunities.
- Maintain accurate records of sales activities, client interactions, and transaction details.
- Collaborate with logistics partners to optimize shipping routes and reduce costs.
- Participate in industry events and networking opportunities to expand the company’s presence.
Qualifications
- Proven experience in sales, customer service, or logistics, preferably in freight forwarding.
- Strong communication and negotiation skills with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Knowledge of international shipping regulations and documentation is a plus.
- Highly organized with excellent time management and problem-solving skills.
- Willingness to travel occasionally for client meetings or industry events.
- Bachelor’s degree in Business, Logistics, or a related field is preferred.