job description
Are you passionate about travel and helping others explore the world? Join our dynamic team as an Inbound & Outbound Travel Consultant and play a key role in crafting unforgettable travel experiences for our clients. Based in the vibrant destinations of Bali, you'll assist travelers with flights, visas, tours, and bookings, ensuring seamless and memorable journeys.
In this role, you'll leverage your expertise in hospitality and tourism to provide top-notch customer service, tailor travel packages, and resolve any travel-related inquiries. Whether it's arranging a dream vacation or assisting with last-minute changes, your attention to detail and problem-solving skills will make all the difference.
If you thrive in a fast-paced environment and have a knack for creating exceptional travel experiences, we'd love to hear from you. Apply now and become part of a team that turns travel dreams into reality!
Responsibility
- Assist clients with flight bookings, visa applications, and travel itineraries.
- Provide expert advice on travel destinations, accommodations, and activities.
- Handle inbound and outbound travel inquiries via phone, email, and chat.
- Coordinate with airlines, hotels, and tour operators to secure the best deals.
- Resolve customer complaints and ensure high levels of client satisfaction.
- Maintain accurate records of bookings, payments, and client preferences.
- Stay updated on travel trends, promotions, and industry regulations.
- Collaborate with the sales and marketing teams to promote travel packages.
Qualifications
- Proven experience in travel consulting, hospitality, or customer service.
- Excellent communication and interpersonal skills in English.
- Strong knowledge of travel booking systems and CRM tools.
- Ability to multitask and work under pressure in a fast-paced environment.
- Detail-oriented with a focus on accuracy and client satisfaction.
- Familiarity with visa requirements and travel documentation.
- Sales-driven mindset with a passion for exceeding targets.
- Willingness to work flexible hours, including weekends and holidays.