job description
Join HSM Business Consultancy as an Implementation & Operational Excellence Manager and lead the transformation of operational processes in a dynamic, fast-paced environment. Based in the vibrant regions of Bali, Indonesia, you will drive efficiency, innovation, and continuous improvement across the organization, ensuring seamless execution of strategic initiatives.
This role is perfect for a results-driven professional with a passion for optimizing workflows, reducing inefficiencies, and fostering a culture of operational excellence. You will collaborate with cross-functional teams to design, implement, and refine processes that enhance productivity, quality, and customer satisfaction.
If you thrive in a challenging yet rewarding environment and have a proven track record in process improvement, this is your opportunity to make a significant impact in a growing consultancy firm.
Responsibility
- Lead the design, implementation, and optimization of end-to-end operational processes to enhance efficiency and scalability.
- Identify inefficiencies, bottlenecks, and areas for improvement through data analysis and process audits.
- Develop and deploy standardized operating procedures (SOPs) and best practices to ensure consistency and compliance.
- Collaborate with department heads to align operational strategies with business objectives and KPIs.
- Drive continuous improvement initiatives using methodologies such as Lean, Six Sigma, or Agile.
- Monitor and report on operational performance metrics, providing actionable insights to stakeholders.
- Train and mentor teams on new processes, tools, and methodologies to foster a culture of excellence.
- Stay updated on industry trends and emerging technologies to recommend innovative solutions.
Qualifications
- Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field. Master’s degree is a plus.
- Minimum of 5 years of experience in operational excellence, process improvement, or business consulting.
- Proven expertise in process mapping, workflow optimization, and change management.
- Strong analytical and problem-solving skills with proficiency in data-driven decision-making.
- Certification in Lean, Six Sigma (Green Belt/Black Belt), or similar methodologies is highly desirable.
- Excellent communication, leadership, and stakeholder management skills.
- Experience working in a consultancy or fast-paced corporate environment is an advantage.
- Fluency in English; knowledge of Indonesian (Bahasa) is a plus.