job description
Join our dynamic team as a Hotel Reservation Sales Specialist and become part of a leading call center offering exceptional career growth opportunities. Based in the vibrant locations of Bali, you'll enjoy flexible work arrangements while delivering top-notch customer service to global clients. This role is perfect for individuals passionate about hospitality and sales, with a knack for building customer relationships.
As a key member of our team, you'll handle hotel reservations, provide travel assistance, and ensure customer satisfaction. With competitive compensation and a supportive work environment, this position offers a unique blend of professional development and work-life balance in one of the world's most sought-after destinations.
If you're a motivated individual with excellent communication skills and a passion for the hospitality industry, we'd love to hear from you. Apply now and take the first step toward an exciting career in hotel reservation sales!
Responsibility
- Handle inbound and outbound calls to assist customers with hotel reservations and travel inquiries.
- Provide accurate information about hotel amenities, pricing, and availability.
- Upsell additional services such as room upgrades, dining options, and local attractions.
- Resolve customer complaints and issues in a professional and timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Stay updated on industry trends and hotel promotions to provide the best recommendations.
- Meet and exceed sales targets while maintaining high customer satisfaction scores.
Qualifications
- High school diploma or equivalent; additional qualifications in hospitality or sales are a plus.
- Proven experience in customer service, sales, or a related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and reservation systems.
- Ability to work independently and as part of a team in a remote setting.
- Flexibility to work in shifts, including weekends and holidays.
- Passion for the hospitality industry and a desire to deliver exceptional service.