job description
Join Epsilon Group Services, a leading provider of healthcare customer support solutions, as a Healthcare Customer Service Representative (CSR) based in Bali, Indonesia. This is a fully remote opportunity designed for professionals with a passion for delivering exceptional patient care through outstanding customer service. If you thrive in a dynamic, fast-paced environment and have a background in BPO or healthcare support, we want to hear from you!
As a key member of our healthcare team, you will serve as the first point of contact for patients, healthcare providers, and insurance partners. Your role will involve resolving inquiries, processing requests, and ensuring a seamless experience for all stakeholders. With a competitive salary package of IDR 4,500,000 – IDR 6,000,000 per month, comprehensive training, and opportunities for career growth, this is an excellent opportunity to advance your career in the healthcare industry while enjoying the flexibility of remote work in Bali.
Epsilon Group Services is committed to fostering a supportive and inclusive work environment. We offer a range of benefits, including performance bonuses, professional development programs, and a collaborative team culture. If you are a detail-oriented, empathetic professional with a knack for problem-solving, apply today and become part of a team that makes a real difference in healthcare customer service.
Responsibility
- Respond to inbound calls, emails, and chat inquiries from patients, healthcare providers, and insurance partners in a professional and timely manner.
- Provide accurate information regarding healthcare services, appointment scheduling, billing inquiries, and insurance claims.
- Resolve customer concerns and escalate complex issues to the appropriate department while ensuring a positive patient experience.
- Document and update customer interactions in the CRM system to maintain accurate records and track follow-ups.
- Collaborate with cross-functional teams, including healthcare providers and insurance specialists, to ensure seamless service delivery.
- Adhere to compliance standards, including HIPAA and other healthcare regulations, to protect patient confidentiality.
- Meet and exceed performance metrics, including call handling time, customer satisfaction scores, and first-call resolution rates.
- Participate in ongoing training and development programs to stay updated on healthcare policies and customer service best practices.
Qualifications
- Minimum of 1 year of experience in a BPO, call center, or customer service role, preferably in the healthcare industry.
- Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and empathetically.
- Strong problem-solving skills and the ability to handle high-pressure situations with professionalism.
- Familiarity with CRM software, Microsoft Office Suite, and basic computer applications.
- Ability to work independently in a remote setting while maintaining productivity and accountability.
- Basic understanding of healthcare terminology, insurance processes, or medical billing is a plus.
- High school diploma or equivalent; additional certifications in customer service or healthcare are advantageous.
- Stable internet connection and a quiet, dedicated workspace for remote work.