job description
Join Nezda Technologies as a Healthcare Call Center Agent and become part of a dynamic team dedicated to delivering exceptional customer service in the healthcare sector. This hybrid role offers a competitive salary package of up to PHP 32,000 per month, along with fixed weekends off and opportunities for career growth.
As a Healthcare Call Center Agent, you will play a crucial role in assisting patients, healthcare providers, and insurance companies with inquiries, scheduling, and support. This position is ideal for individuals who are passionate about healthcare and customer service, with a strong desire to make a positive impact in the lives of others.
Nezda Technologies is committed to fostering a supportive and inclusive work environment. With a hybrid work setup, you can enjoy the flexibility of working from home while also benefiting from in-office collaboration and training.
If you are a motivated and empathetic professional looking for a rewarding career in healthcare customer service, we encourage you to apply today!
Responsibility
- Handle inbound and outbound calls related to healthcare services, including patient inquiries, appointment scheduling, and insurance verification.
- Provide accurate and timely information to patients, healthcare providers, and insurance companies.
- Document all interactions and transactions in the company's customer relationship management (CRM) system.
- Resolve customer complaints and issues in a professional and empathetic manner.
- Collaborate with healthcare professionals and internal teams to ensure seamless service delivery.
- Maintain up-to-date knowledge of healthcare policies, procedures, and regulations.
- Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; college degree or relevant certification is a plus.
- Previous experience in a call center or customer service role, preferably in the healthcare sector.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Empathetic and patient-centered approach to customer service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using CRM systems and other call center technologies.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- Willingness to work in a hybrid setup, with flexibility to adapt to changing schedules.