job description
Join Digi-Sound Hearing Care Centre Pte Ltd as a Healthcare Assistant in our state-of-the-art hearing care clinic in Bali. This is a unique opportunity to make a meaningful difference in the lives of individuals with hearing challenges while working in a dynamic, patient-centered environment.
As a key member of our team, you will provide exceptional customer service and administrative support, ensuring smooth clinic operations and delivering compassionate care to our clients. Your role will involve direct interaction with patients, assisting with hearing aid fittings, maintenance, and troubleshooting, as well as managing appointment schedules and clinical documentation.
We are looking for a detail-oriented, empathetic, and organized professional who thrives in a collaborative setting. Whether you’re an experienced healthcare assistant or a motivated individual eager to enter the audiology field, this role offers growth, training, and the chance to contribute to a mission-driven organization.
Based in the vibrant Kuta, Badung area, you’ll enjoy a rewarding career in one of Bali’s most sought-after locations, combining professional development with a high quality of life.
Responsibility
- Provide exceptional front-desk support, including greeting patients, answering inquiries, and managing phone/email communications.
- Schedule and confirm patient appointments, ensuring efficient clinic workflow and minimal wait times.
- Assist audiologists with hearing aid fittings, adjustments, and repairs, following clinical protocols.
- Educate patients and families on hearing aid use, maintenance, and care with clarity and patience.
- Maintain accurate patient records, test results, and inventory logs in compliance with healthcare standards.
- Conduct basic hearing screenings and equipment checks under supervision.
- Manage stock levels of hearing aids, batteries, and accessories, placing orders as needed.
- Collaborate with the clinical team to ensure a seamless patient experience from check-in to follow-up.
Qualifications
- A diploma or certificate in Healthcare, Nursing, or a related field (or equivalent experience).
- Proven experience in customer service, administrative support, or healthcare assistance (preferably in audiology or ENT clinics).
- Strong communication and interpersonal skills with a compassionate approach to patient care.
- Proficiency in basic computer applications (e.g., MS Office, clinic management software).
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with hearing aid technology and audiology terminology is a plus.
- Fluency in English; knowledge of Bahasa Indonesia is advantageous.
- Willingness to learn and adapt to new tools and procedures in a specialized healthcare setting.