job description
Are you a dynamic leader with a passion for retail excellence? Bintang International is seeking a results-driven and customer-focused Head Store to lead our operations in Balikpapan. In this pivotal role, you will be the heart of our store, responsible for maintaining high operational standards, driving sales performance, and fostering an environment where both our team and customers thrive.
As the Head Store, you will leverage your expertise in retail management to optimize daily workflows, manage inventory effectively, and implement strategies that significantly impact our bottom line. We are looking for a visionary leader who can inspire staff, handle complex customer needs with grace, and ensure that every visitor enjoys a premium shopping experience.
If you are a strategic thinker who enjoys a fast-paced environment and wants to make a measurable impact on a growing company, we want to hear from you. Join Bintang International and take the next step in your management career.
Responsibility
- Develop and execute effective store sales strategies to achieve and exceed revenue targets.
- Manage end-to-end store operations, including scheduling, inventory control, and visual merchandising.
- Lead, mentor, and inspire a diverse retail team to deliver exceptional customer service.
- Maintain high standards of store appearance, cleanliness, and product display consistency.
- Monitor key performance indicators (KPIs) and provide regular reports to regional management.
- Ensure compliance with company policies, health and safety regulations, and security protocols.
- Handle escalated customer feedback promptly to maintain high satisfaction ratings.
Qualifications
- Minimum of 3 years of experience in retail management or a similar leadership role.
- Strong understanding of P&L management, inventory turnover, and sales forecasting.
- Proven ability to lead, motivate, and develop high-performing teams.
- Excellent interpersonal and communication skills, with fluency in Indonesian and English preferred.
- Strong analytical skills with a data-driven approach to retail operations.
- Flexibility to work shifts, including weekends and public holidays.
- Bachelor’s degree in Business Administration, Management, or a related field is a plus.