job description
Join our exclusive luxury spa and wellness retreat in Bali as a Guest Service Executive, where you will play a pivotal role in crafting unforgettable experiences for our discerning clientele. Nestled in the serene beauty of Canggu, our establishment is dedicated to providing world-class hospitality, holistic wellness, and personalized service. This is your opportunity to be part of a dynamic team that values excellence, professionalism, and a passion for guest satisfaction.
As a Guest Service Executive, you will be the face of our brand, ensuring every guest feels welcomed, valued, and pampered from the moment they arrive. You will work in a sophisticated environment that blends Balinese tranquility with modern luxury, offering competitive compensation, career advancement opportunities, and the chance to grow within the hospitality industry.
If you are a service-oriented professional with a flair for creating magical moments, we invite you to apply and become a key contributor to our mission of delivering exceptional wellness experiences.
Responsibility
- Greet and welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
- Provide personalized assistance to guests, including spa service recommendations, booking management, and addressing special requests.
- Maintain a deep understanding of all spa treatments, wellness programs, and facility amenities to offer expert guidance.
- Coordinate with the spa, F&B, and housekeeping teams to ensure flawless service delivery and guest satisfaction.
- Handle guest inquiries, complaints, and feedback with empathy and efficiency, resolving issues to maintain high service standards.
- Upsell additional services, memberships, or packages to enhance the guest experience and drive revenue.
- Ensure the reception area and guest lounge are immaculate, inviting, and aligned with the brand’s luxury standards.
- Assist in organizing special events, VIP visits, or promotional activities to elevate the guest experience.
Qualifications
- Minimum of 2 years of experience in guest services, front desk, or customer relations within the hospitality or wellness industry.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational abilities and attention to detail, with a knack for multitasking in a fast-paced environment.
- Proficiency in using property management systems (PMS) and basic Microsoft Office applications.
- A passion for wellness, hospitality, and delivering five-star service with a genuine smile.
- Ability to work flexible hours, including weekends and holidays, to meet guest needs.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
- Previous experience in a luxury spa, resort, or high-end hotel is highly advantageous.