job description
Are you a fluent Mandarin speaker with a passion for hospitality? Secret Garden Village in Bali is seeking a dedicated Guest Service Agent to join our team and deliver exceptional guest experiences. As a key member of our front desk team, you will be the first point of contact for our international guests, ensuring their stay is seamless, memorable, and tailored to their needs.
Located in the heart of Bali, our boutique resort offers a serene escape with world-class service. This role is perfect for individuals who thrive in a dynamic environment, enjoy cultural exchange, and take pride in creating unforgettable moments for guests.
If you are enthusiastic, detail-oriented, and fluent in Mandarin, we invite you to apply and become part of our growing hospitality family.
Responsibility
- Welcome and assist guests in Mandarin and English, ensuring a warm and professional first impression.
- Handle check-ins, check-outs, and reservations with accuracy and efficiency.
- Provide personalized recommendations for local attractions, dining, and activities.
- Address guest inquiries and resolve concerns promptly to maintain high satisfaction levels.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled.
- Manage front desk operations, including phone calls, emails, and administrative tasks.
- Uphold the resort’s standards of service excellence and brand reputation.
- Assist in organizing special events or guest experiences as needed.
Qualifications
- Fluency in Mandarin and English (written and spoken) is required.
- Previous experience in hospitality, customer service, or a similar role is preferred.
- Excellent communication and interpersonal skills with a guest-focused mindset.
- Strong organizational abilities and attention to detail.
- Proficiency in using hotel management software (e.g., Opera, Cloudbeds) is a plus.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude, professional demeanor, and problem-solving skills.
- Knowledge of Bali’s tourism industry is an advantage.