job description
Are you a charismatic professional with a passion for delivering exceptional customer experiences? Join our dynamic automotive showroom in Bali as a Guest Relations & Customer Engagement Executive and become the face of our brand! This exciting role blends customer service excellence with social media engagement and lead generation, offering a unique opportunity to thrive in a fast-paced, customer-centric environment.
As part of our team, you’ll play a pivotal role in shaping our customers' journey, from their first interaction to post-purchase satisfaction. You’ll collaborate with our marketing and sales teams to create engaging content, foster meaningful connections, and drive business growth. Whether you’re welcoming visitors to our showroom, crafting compelling social media posts, or nurturing leads, your contributions will directly impact our success in Bali’s competitive automotive market.
This contract position is perfect for a people-oriented professional who thrives in a collaborative setting and enjoys the blend of customer interaction and digital engagement. If you’re looking for a role that offers variety, growth, and the chance to make a real difference, we’d love to hear from you!
Why join us?
- Vibrant Work Environment: Be part of a dynamic team in Bali’s thriving automotive industry.
- Career Growth: Opportunities for professional development and advancement.
- Impactful Role: Your work will directly influence customer satisfaction and business success.
- Cultural Experience: Immerse yourself in Bali’s rich culture while working in a modern, professional setting.
Responsibility
- Deliver exceptional customer service to showroom visitors, ensuring a memorable and positive experience.
- Engage with customers through personalized interactions, addressing inquiries and providing detailed product information.
- Collaborate with the marketing team to create and curate engaging social media content that showcases our brand and products.
- Assist in lead generation and nurturing, converting prospects into loyal customers through effective follow-ups.
- Coordinate with sales teams to ensure seamless handoffs and support during the customer journey.
- Monitor and respond to customer feedback on social media and review platforms, maintaining a positive brand image.
- Participate in showroom events and promotions, contributing to their planning and execution.
- Maintain up-to-date knowledge of automotive products, services, and industry trends to provide accurate information to customers.
Qualifications
- Proven experience in customer service, guest relations, or a similar role, preferably in the automotive or hospitality industry.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
- Basic understanding of social media platforms (e.g., Instagram, Facebook, TikTok) and content creation.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Fluency in English; additional languages (e.g., Bahasa Indonesia) are a plus.
- Professional demeanor with a customer-first mindset and a passion for delivering outstanding service.
- Ability to work flexible hours, including weekends and evenings, as required by showroom events.
- Experience with CRM tools or lead management systems is advantageous.