job description
Join Recruitco in Bali as a Funeral Customer Service Executive, where your compassion and professionalism will make a meaningful difference. This role is ideal for individuals with a background in customer service, hospitality, or call centers who are comfortable working in the funeral industry. You will be the first point of contact for families during difficult times, providing support, guidance, and exceptional service.
Based in the serene and culturally rich environment of Bali, this position offers a unique opportunity to blend your customer service expertise with a deep sense of empathy. If you are looking for a rewarding career where you can truly impact lives, this is the role for you.
We are seeking candidates who are not only skilled in customer service but also possess the emotional intelligence to handle sensitive situations with care and respect. Your role will involve coordinating funeral arrangements, liaising with families, and ensuring all services are delivered with the highest standards of professionalism.
Responsibility
- Serve as the primary point of contact for families arranging funeral services, providing compassionate and professional support.
- Handle incoming calls and inquiries, offering clear and empathetic communication.
- Coordinate funeral arrangements, including scheduling, documentation, and logistics.
- Liaise with internal teams and external vendors to ensure seamless service delivery.
- Maintain accurate records and documentation related to funeral services.
- Provide guidance and support to families on available services, pricing, and options.
- Ensure all interactions adhere to company policies and industry regulations.
- Assist in resolving any issues or concerns raised by clients with sensitivity and efficiency.
Qualifications
- Minimum of 2 years of experience in customer service, hospitality, or a call center environment.
- Strong interpersonal and communication skills, with a focus on empathy and active listening.
- Comfort and willingness to work in the funeral industry, handling sensitive and emotional situations.
- Proficiency in English; additional languages are a plus.
- Excellent organizational skills and attention to detail.
- Ability to work under pressure and manage multiple tasks efficiently.
- Basic computer skills, including proficiency in Microsoft Office and CRM systems.
- A compassionate and professional demeanor, with a commitment to providing exceptional service.