job description
Are you a passionate educator with a knack for empowering others? Valor Global, Inc. is seeking a dynamic Frontline Leadership and Development Trainer to join our high-performing team in Binan City. In this pivotal role, you will be the catalyst for professional growth, shaping the next generation of frontline leaders who drive our excellence in the Call Centre and Customer Service sector.
We believe that our people are our greatest asset. As a Trainer, you won't just be teaching concepts; you will be fostering a culture of leadership, operational efficiency, and empathy. You will work closely with team leads and supervisors to bridge the gap between performance data and actionable coaching strategies, ensuring our frontline remains agile and competitive in a fast-paced environment.
If you are looking for a role that combines career growth, a supportive team culture, and the opportunity to make a tangible impact on employee development, we want to hear from you.
Responsibility
- Design and facilitate training programs focused on leadership development, performance management, and soft skills for frontline supervisors.
- Conduct regular Training Needs Analysis (TNA) to identify performance gaps and develop targeted coaching interventions.
- Mentor and onboard new leadership hires to ensure seamless integration into the Valor Global culture.
- Monitor and analyze key performance indicators (KPIs) to evaluate the effectiveness of leadership training initiatives.
- Collaborate with Operations Managers to align training objectives with business goals and client expectations.
- Facilitate workshops on conflict resolution, time management, and effective communication techniques.
- Create engaging training materials, including presentations, workbooks, and e-learning modules.
- Provide one-on-one coaching and feedback to team leads to improve their floor management capabilities.
Qualifications
- Bachelor’s degree in Human Resources, Psychology, Education, or a related field.
- Minimum of 2-3 years of experience as a Trainer, preferably within the BPO or Customer Service industry.
- Proven track record in leadership development or coaching frontline personnel.
- Excellent presentation, facilitation, and public speaking skills.
- Strong analytical mindset with the ability to interpret performance data and metrics.
- Proficient in MS Office Suite and learning management systems (LMS).
- Exceptional interpersonal skills with the ability to influence and motivate diverse teams.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.