job description
Join Mitracomm Ekasarana, a leading name in Indonesia’s retail and consumer products sector, as a Frontline Customer Service Specialist specializing in tech gadgets and consumer electronics. This is your chance to be the face of our brand in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you’re passionate about technology, enjoy engaging with customers, and thrive in a fast-paced retail environment, this contract role offers a competitive salary, performance bonuses, and a clear path for career growth.
As a Frontline Specialist, you’ll play a pivotal role in delivering exceptional customer experiences while driving sales and brand loyalty. You’ll work with the latest gadgets, from smartphones to smart home devices, and help customers make informed decisions. This role is perfect for tech enthusiasts who love sharing their knowledge and building relationships with diverse clientele. With Bali’s booming tourism and expat community, you’ll interact with both local and international customers, making every day dynamic and rewarding.
Mitracomm Ekasarana values innovation, teamwork, and professional development. You’ll receive comprehensive training on our products and customer service standards, ensuring you’re equipped to excel from day one. Beyond a competitive salary of IDR 4,750,000 – 5,000,000 per month, you’ll have access to performance-based bonuses, career advancement opportunities, and a supportive work environment. If you’re ready to take your customer service skills to the next level in Bali’s thriving retail scene, we’d love to hear from you!
Responsibility
- Provide exceptional in-person customer service, assisting customers with inquiries about tech gadgets, features, and purchasing decisions.
- Demonstrate product knowledge and effectively communicate the benefits of various gadgets, including smartphones, tablets, wearables, and smart home devices.
- Process sales transactions, handle cash and digital payments, and ensure accurate inventory management at the retail location.
- Build and maintain strong customer relationships to drive repeat business and brand loyalty.
- Meet and exceed sales targets through proactive engagement, upselling, and cross-selling strategies.
- Handle customer complaints or issues professionally, escalating to management when necessary to ensure resolution.
- Stay updated on the latest tech trends, product launches, and promotions to provide accurate and relevant information to customers.
- Collaborate with team members to maintain a clean, organized, and visually appealing retail environment.
Qualifications
- Minimum high school diploma or equivalent; additional certifications in retail, sales, or customer service are a plus.
- Proven experience in customer service, retail sales, or a similar frontline role (experience in tech/gadget retail is highly desirable).
- Strong passion for technology and gadgets, with the ability to quickly learn and explain product features.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia (additional languages are a bonus).
- Ability to work in a fast-paced, target-driven environment while maintaining a positive and professional attitude.
- Basic math skills and familiarity with point-of-sale (POS) systems or digital payment platforms.
- Flexibility to work on weekends, holidays, and shifts as required by the retail schedule.
- Strong problem-solving skills and a customer-first mindset.