job description
Join Primera Hotel Seminyak, a premier hospitality destination in the heart of Bali, as a Front Office Associate. This is your opportunity to deliver world-class guest service in one of Indonesia’s most vibrant tourist hubs. As the first point of contact for our guests, you will play a pivotal role in creating memorable experiences by ensuring seamless check-ins, check-outs, and personalized assistance throughout their stay.
Located in Badung, Bali, our hotel offers a dynamic work environment where professionalism meets the warm, welcoming spirit of Balinese hospitality. Whether you’re assisting with reservations, addressing guest inquiries, or coordinating with other departments, your dedication to excellence and attention to detail will contribute to our reputation as a top-tier hospitality provider.
If you are passionate about customer service, thrive in a fast-paced setting, and take pride in delivering exceptional guest experiences, we invite you to apply and become part of our team at Primera Hotel Seminyak.
Responsibility
- Manage guest check-in and check-out processes efficiently, ensuring accuracy and a warm, professional demeanor.
- Handle reservations, modifications, and cancellations using property management systems (PMS).
- Provide personalized guest assistance, including local recommendations, transportation arrangements, and special requests.
- Respond promptly to guest inquiries via phone, email, or in-person, resolving concerns with a solution-oriented approach.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Maintain accurate records of guest information, payments, and room availability.
- Process payments and billing accurately, including handling cash, credit cards, and foreign currency transactions.
- Uphold high standards of professionalism and grooming in alignment with hotel policies.
Qualifications
- Minimum 1 year of experience in front office, reception, or customer service roles, preferably in the hospitality industry.
- Fluent in English (written and spoken); proficiency in Bahasa Indonesia is a plus.
- Strong communication and interpersonal skills with a guest-focused mindset.
- Proficiency in property management systems (PMS) and basic computer applications (e.g., Microsoft Office).
- Ability to multitask in a fast-paced environment while maintaining composure under pressure.
- Exceptional problem-solving skills and a proactive approach to guest satisfaction.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; hospitality certification is advantageous.