job description
Join RICH MILLION CORPORATION SDN BHD as a Front Office Assistant in the heart of Bali’s vibrant hospitality scene. This is your opportunity to deliver world-class guest experiences in a dynamic, customer-centric environment. As the first point of contact for guests, you’ll play a pivotal role in shaping their stay with professionalism, warmth, and efficiency.
Based in Kuta, Badung, this role offers a unique blend of luxury service standards and the laid-back charm of Bali. Whether managing check-ins, coordinating reservations, or resolving guest inquiries, your attention to detail and passion for hospitality will ensure every interaction leaves a lasting impression.
We’re seeking a proactive, multitasking professional who thrives in fast-paced settings. If you’re fluent in English, tech-savvy, and committed to exceeding guest expectations, we’d love to hear from you. Competitive salary, career growth, and the chance to work in one of the world’s most sought-after tourist destinations await!
Responsibility
- Manage guest check-ins and check-outs with efficiency, ensuring a seamless and welcoming experience.
- Handle reservations, cancellations, and modifications using property management systems (PMS).
- Provide personalized guest assistance, including local recommendations, transportation arrangements, and special requests.
- Process payments, invoices, and folios accurately while maintaining confidentiality.
- Coordinate with housekeeping, maintenance, and concierge teams to address guest needs promptly.
- Resolve guest complaints or issues with diplomacy and a solution-oriented approach.
- Maintain front desk operations, including lobby appearance, supply inventory, and administrative tasks.
- Uphold brand standards for service excellence and professionalism at all times.
Qualifications
- Minimum 1-2 years of experience in front office, reception, or customer service roles (hospitality industry preferred).
- Fluent English (written and verbal); additional languages (e.g., Mandarin, Japanese) are a plus.
- Proficiency in PMS software (e.g., Opera, Cloudbeds) and Microsoft Office.
- Exceptional communication and interpersonal skills with a guest-first mindset.
- Ability to multitask in high-pressure environments while maintaining composure.
- Impeccable grooming and professional demeanor aligned with luxury hospitality standards.
- Flexibility to work shifts, weekends, and holidays as required.
- Diploma or certificate in Hospitality Management or related field is advantageous.